pixoraPIXORA SUPPORT
How can we help?
Help with your account, photography community, privacy requests and Lens purchases.
You can also submit feedback through Settings in the Pixora app. Please include enough detail to help us understand the issue.
Account and sign-in
Include the email address associated with your Pixora account, your device model, operating system, app version and a brief description of what happened. Never include your password or full payment-card information.
Privacy and data requests
Use the support email above for access, correction, deletion or other personal-information requests. We may need to verify your identity. You can manage optional media permissions in device settings and location-text visibility through the app.
Read our Privacy Policy for the information we process and the controls available to you.
Account deletion
In Pixora, open Settings > Delete Account to start deletion. Signing out or uninstalling the app does not delete your account. Deletion is intended to be permanent.
Some provider authentication records and legally required records may remain. The current limitations are explained in Retention and account deletion. Contact support if you need further assistance.
Lens and purchases
If payment was confirmed but Lens were not delivered, keep your receipt and include the product, approximate purchase time, transaction identifier and affected Pixora account. Refunds and billing disputes are handled by the store that processed the transaction.
Lens are consumable virtual items. Current balances and delivery records are stored locally and may not transfer between devices. See Lens and in-app purchases before clearing app data or changing devices.
Safety and moderation
Use the in-app report and block controls for unwanted content or contact. When requesting help, describe the affected photo, profile or conversation and include relevant identifiers or screenshots if available. Appeals and feedback can be submitted through the available in-app controls.
Pixora is not an emergency service. In an immediate emergency, contact the appropriate local authorities.
Photos, challenges and messages
For upload, challenge or messaging problems, describe the steps you took, any error message, your network conditions and when the issue occurred. Check camera, photo-library or microphone permissions when the relevant feature needs them.